Privacy & Cookie Policy

Privacy Policy

Policy on personal data processing based on REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 (GDPR)

Introduction

The following Terms and Conditions of Sale regulate the sale on this website “https://querciabella.com/” (Website). The seller is Società Agricola Querciabella SpA, with registered office in via Saffi 21 Milano MI 20123 IT, VAT number 03398390157 (Company)

Purchasing through the Website

The Company shall acquire and process your personal data in order to proceed with your request to purchase goods through the Website.

Marketing

If you provide your explicit consent, the Company shall process your personal data to send you promotional communications and/or newsletter regarding products offered for sale by the Company or by third parties.

Soft Spamming

The Company is entitled to sale its products using the email that you communicated during your first purchase on the Website, if this product is similar to the first sale (soft spamming). You may at any time notify the Company of your refusal to receive this type of communication.

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Pursuant to the GDPR, the Seller shall process the personal data provided by you as indicated in this privacy policy.

Article 1. Purpose of the processing. Legal basis. Mandatory or optional nature of data provision and consequences of any refusal.

The Company shall process the personal data provided by you for the following purposes:

a. for administrative/accounting purposes. The legal basis for the processing is the Company’s commitment to be compliant with a legal obligation or to take steps at the request of the data subject prior to entering into a contract, as the case may be;

b. in the case of the execution of an online purchase order, to allow the conclusion of the purchase contract and the proper execution of transactions related to the same (and, where necessary, to fulfil tax obligations). The legal basis for the processing is Company’s commitment to be compliant with a legal obligation or to perform a contract to which the data subject is party;

c. limited to the email address provided by you when purchasing products offered on the Website, to enable the direct sale of similar products (soft spamming), without requiring your express and prior consent and provided that you do not exercise your right to object. The legal basis for the processing is the Company’s legitimate interest to perform these activities. This legitimate interest is equal to the user’s interest to receive “soft-spam” communication;

d. if you provide your explicit consent, for the Company to send you newsletter and for market research purposes also aimed at evaluating the level of customer satisfaction and to send you promotional communications in relation to the products of the Company and/or third parties, by email (marketing purposes); The legal basis for the processing is your consent;

e. to respond to your requests through the customer care service. The provision of data is purely optional. However, as the said processing is necessary in order to respond to your request, your refusal to provide the relevant data will prevent you from obtaining an answer from the customer care of the Company. The legal basis for the processing is the Company’s legitimate interest to perform these activities. This legitimate interest is equal to the user’s interest to use the customer care service of the Website;

f. in order to answer your requests by email, by telephone. The provision of data is purely optional. However, as the said processing is necessary in order to respond to your request, your refusal to provide the relevant data will prevent you from obtaining an answer from the customer care of the Company. The legal basis for the processing is the Company’s legitimate interest to perform these activities. This legitimate interest is equal to the user’s interest to receive an answer from the Company.

The provision of data for the purposes set out in at Point b) is purely optional. However, as the said processing is necessary in order to enable you to register with the Website and to provide the online purchasing your refusal to provide the relevant data will prevent you from registering with the Website and from completing an online purchase.

Consent to marketing purposes is purely optional. Failure to consent will have the following consequences.

Failure to consent to the processing of personal data for marketing purposes will prevent you to receive promotional communication and newsletter regarding products of the Company and/or third parties and will prevent the Company to carry out market research purposes aimed at evaluating the level of customer satisfaction.

It is understood that the Company may use your personal data to comply with legal obligations and to perform the purchase contract.
You may revoke your consent using the relevant link indicated in any promotional email sent by the Company.

Payment Card Data

In order to make a payment through one of the payment cards offered on the Website, you shall enter the data of the payment card directly on a page that will communicate through secure encryption protocol with the payment service provider (which will act as an independent data controller). These data will not pass through the server of the Company which, therefore, will not process such data in any way.

In execution of the legal obligations provided for by Directive 2015/2366/ (EU) on payment services in the internal market (PSD2), You are informed that with reference to purchases made on the Web Site by credit card, data necessary for the conclusion of the purchase process may include the phone number communicated by You, or a different personal data necessary to complete the purchase process. In order to allow you to complete the purchase, the payment institution in charge of managing the transaction will send you an authentication code, which must be reported by You during the purchase process to meet the authentication criteria provided by PSD2 (Strong Customer Authentication). The processing of your personal data for these purposes has as its legal basis the fulfilment of legal obligations and does not require your consent.
To provide the above-indicated data is necessary to make purchases on the Website.

Wire Transfer

If you choose to pay by bank transfer, the Company may ask you for your bank details in order to make reimbursement in your favour.

Special Categories of Personal Data. Judicial Data.

The Company does not process special categories of personal data nor judicial data.

Article 2. Methods of Processing Personal Data

The processing of your personal data will be carried out by electronic or automated means, in the manner and with the appropriate tools to ensure security and confidentiality in accordance with the GDPR.
The information and methods of processing will be relevant and not excessive in relation to the type of services provided. Data will be managed and protected in environments where access is under constant control.

Article 3. Data Disclosure

For the purposes described in this privacy policy, the personal data provided by you may be disclosed or communicated to the following parties:

to all those parties (including Public Authorities) that have access to the data by virtue of regulatory or administrative measures
to third parties in charge of printing, enveloping, shipping (e.g., suppliers, even with reference to drop shipping activity) and/or delivery and/or collection of products purchased through the Website
to forwarding agents and to parties responsible for the delivery and/or collection of the products purchased
to parties who process online payment transactions
to companies, consultants or professionals in charge of the installation, maintenance, updating and the management of the Company’s hardware and software or which the Company uses for the provision of its services
to the companies that send the newsletters and/or other informative communications transmitted on behalf of the Company
to the employees and/or collaborators of the Company
to the company in charge of the customer care service
companies managing online payment transactions
to all those public and/or private parties, natural and/or legal persons (legal, administrative and tax consultancy firms), where the communication is necessary or of practical use for the correct fulfilment of contractual obligations undertaken in relation to the services provided through the Website, and of legal obligations.

Your data may be disclosed only in anonymous and aggregated form for statistical or research purposes.

Article 4. Data Controller

You can contact the Company, as Data Controller, at the following addresses:

Società Agricola Querciabella SpA
Via Saffi 21 Milano MI 20123 · Italy
Telephone: +39 055 85927777
Email: contact@querciabella.com
By the contact form on the Website.

You may address requests relating to the processing of your personal data to both the Data Controller and the Data Protection Officer.

Article 5. Data Storage

Your personal data will be stored only for the period of time required to ensure the correct provision of the services offered, in any case not beyond the legal limits.
In any case, it is understood that personal data will be stored and processed for marketing purposes for the period of time allowed by law and the provisions of the Italian Data Protection Authority. At the end of this period, the Company may ask you to renew your consent to the processing of your data or to make them anonymous and keep them only for statistical or historical purposes.

Article 6. Transfer of Personal Data to Third Countries

The Company will transfer your personal data to U.S.A.. With reference to this country, The European Commission has established that the protection of personal data is adequate according to the GDPR; therefore, personal data may be transferred.

Article 7. Rights of the Data Subject

Pursuant to GDPR (Article 13), you have the right to:

request access to and rectification or erasure of personal data or restriction of processing or object to their processing, in addition to the right to data portability
withdraw consent at any time without prejudice to the lawfulness of processing based on consent given prior to the withdrawal
lodge a complaint before a supervisory authority (for instance, the Italian Data Protection Authority).

The above-mentioned rights may be exercised by making a request to the contacts indicated above.

Article 8. Amendments

The Company reserves the right to change this privacy policy at any time, giving suitable notice to users and ensuring, in any case, adequate and similar protection of personal data. In order to view any changes, you are invited to regularly consult this privacy notice.

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Information Notice on Cookies

Introduction

The following Terms and Conditions of Sale regulate the sale on this website “https://querciabella.com/” (Website). The seller is Società Agricola Querciabella SpA, with a registered office via Saffi 21 Milano MI 20123 IT, VAT number 03398390157 (Data Controller), acting as Data Controller according to the Regulation 679/2016 on the protection of natural persons with regard to the processing of personal data.

What cookies are and why they are used

A cookie is a text file that a website visited by a user sends to his or her device (computer or mobile devices, such as a smartphone or a tablet), where it is saved in order to be re-sent to said website at the user’s next visit.
Cookies are classified as follows:

on the basis of the party installing them, according to whether they are installed by the manager of the website visited (“first-party cookies”) or other parties (“third-party cookies”);
on the basis of the purpose served by the cookie: some cookies enable a better browsing experience, by storing some of the user’s choices, for instance, the language (“technical cookies”), other cookies enable the monitoring of the user’s browsing activities, also for the purpose of sending advertising materials and/or offering services in line with his or her preferences (“profiling cookies”).

It is necessary to obtain the user’s prior consent exclusively in connection with the use of profiling cookies.
The Website adopts first-party technical cookies together with profiling third-party cookies.

How to give consent to the use of profiling cookies

When you visit the Website for the first time, you can give consent to the use of profiling cookies by:

clicking on the button “I accept” inserted in the banner.

If you do not perform any of the actions described in the banner and from the banner you access to this cookie policy, you can consent and/or deny consent, as the case may be, to the installation of cookies by clicking on the appropriate link in the “privacy information and consent form” column of the table below, if any. Attention: if you fail to do so you give consent for all cookies.
Find out how to manage cookie settings for your browser:

In case of devices such as smartphones, tablets, etc., we ask you to verify that each browser on each device is set to allow you to express your preferences regarding cookies. You can also set third-parties cookies accessing the website www.youronlinechoices.com (the system operates with reference to the companies participating in the website).

Cookies set by the Website

First-party technical cookies that do not require the user’s prior consent

Cookie’s name	Purposes	Duration
secure_customer_sig	This cookie is generally provided by Shopify and is used in connection with customer login.	The expiration is functional to allow the correct fulfilment of the purpose of the cookie.
cart_currency	This cookie is used to recognize the user’s country of origin and populate the correct transaction currency.	The expiration is functional to allow the correct fulfilment of the purpose of the cookie.
_orig_referrer	This cookie is generally provided by Shopify and is used in connection with a shopping part.	The expiration is functional to allow the correct fulfilment of the purpose of the cookie.

Profiling third-party cookies that require the user’s prior consent

Statistical and Analytics Cookies

The Website uses third-party cookies, even in unbundled form, for statistical and analytical purposes.

Supplier	Purposes	Privacy Policy	Consent Form
Shopify, Inc.	It collects data on user’s behaviour for statistical purposes.	https://www.shopify.com/legal/privacy	Consent form not available. You can use your browser settings to exercise your options on this cookie.

Marketing Profiling Cookies

The Data Controller uses advertising profiling cookies to deliver advertising based on the interests expressed by the user through internet browsing.

Supplier	Purposes	Privacy Policy	Consent Form
Facebook, Inc.	Facebook installs cookies to study and improve advertising, including remarketing actions, in order to send the user messages in line with their interests.	https://www.facebook.com/privacy/explanation	Consent form not available. You can use your browser settings to exercise your options on this cookie.
Twitter Inc.	It publishes on the site advertisements related to the interests of the user.	https://twitter.com/it/privacy	https://help.twitter.com/it/rules-and-policies/twitter-cookies

Social Network Cookies

This category of cookies allows interaction with social platforms or other external platforms.

Supplier	Purposes	Cookie Policy	Consent Form
Facebook Inc.	It allows Facebook services.	https://www.facebook.com/privacy/explanation	https://www.facebook.com/policies/cookies/
Instagram, Inc.	Instagram is an image viewing service operated by Instagram, Inc. that allows this site to integrate such content within its pages.	https://twitter.com/it/privacy	Consent form not available. You can use your browser settings to exercise your options on this cookie.
Twitter, Inc.	It allows Twitter services.	https://twitter.com/privacy?lang=it	http://optout.aboutads.info/?c=2&lang=EN

Further Information

With reference to the cookies set up directly by the Site, the Data Controller specifies the following:

the data are collected only for the purposes and for the duration indicated above and are processed electronically;
technical cookies do not require the user’s consent as they are necessary to allow the navigation within the WebSite and its proper use. In case of removal of technical cookies through the settings of the browser, navigation within the Website may not be possible;
the data collected by first-party cookies may be communicated to persons acting on behalf of the Data Controller as data processors or persons in charge of processing, for purposes related to those described above. With respect to such data, we remind you that you can exercise your rights under the GDPR, as better described in the Information on the processing of personal data, by selecting the link “Privacy Policy“.

With reference to third-party cookies, the purposes of these cookies, the logic behind their processing and the management of user preferences with respect to cookies are not determined and/or verified by the Data Controller but by the third party that provides them, as indicated above. However, regardless of the fact that the Data Controller believes that the user has validly expressed his/her consent to the installation of cookies, including those of third parties, the Data Controller to provide support to users who request to know how to exercise their consent / selective refusal or to delete cookies from their browsers.
Data collected by the cookies issued by the Website may be communicated to individuals, including residents of foreign countries, for purposes related to those described above. With respect to such data, the user can exercise their rights under the GDPR as better described in the “Privacy Policy” above.

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Last updated: July 21, 2021

Privacy Policy

Policy on personal data processing based on REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 (GDPR)

Introduction

Purchasing through the Website

Marketing

Soft Spamming

Article 1. Purpose of the processing. Legal basis. Mandatory or optional nature of data provision and consequences of any refusal.

Payment Card Data

Wire Transfer

Special Categories of Personal Data. Judicial Data.

Article 2. Methods of Processing Personal Data

Article 3. Data Disclosure

Article 4. Data Controller

Società Agricola Querciabella SpA Via Saffi 21 Milano MI 20123 · Italy Telephone: +39 055 85927777 Email: contact@querciabella.com By the contact form on the Website.

Article 5. Data Storage

Article 6. Transfer of Personal Data to Third Countries

Article 7. Rights of the Data Subject

Article 8. Amendments

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Information Notice on Cookies

Introduction

What cookies are and why they are used

How to give consent to the use of profiling cookies

Internet Explorer

Google Chrome

Mozilla Firefox

Safari

Cookies set by the Website

First-party technical cookies that do not require the user’s prior consent

Cookie’s name

Purposes

Duration

Profiling third-party cookies that require the user’s prior consent

Statistical and Analytics Cookies

Supplier

Purposes

Privacy Policy

Consent Form

Marketing Profiling Cookies

Supplier

Purposes

Privacy Policy

Consent Form

Social Network Cookies

Supplier

Purposes

Cookie Policy

Consent Form

Further Information

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Società Agricola Querciabella SpA
Via Saffi 21 Milano MI 20123 · Italy
Telephone: +39 055 85927777
Email: contact@querciabella.com
By the contact form on the Website.