Terms of Service
General Terms and Conditions of Sale
The following Terms and Conditions of Sale regulate the sale on this website “https://querciabella.com/” (Website). The seller is Società Agricola Querciabella SpA, with registered office in via Saffi 21 Milano MI 20123 IT, VAT number 03398390157 (Seller)
Article 1. Application Scope
The Company shall process the personal data provided by you for the following purposes:
1.1 The sale on the Website represents a distance sale agreement regulated by Chapter I, Title III (Section 45 et seq.) of Legislative Decree 6 September 2005, No. 206 (Italian Consumer Code), and Legislative Decree 9 April 2003, No. 70 on electronic commerce.
1.2 The General Terms and Conditions of Sale apply to all sales processed by the Seller on the Website. The terms are calculated only considering business days and excluding Saturdays, Sundays and holidays.
1.3 General Sales Conditions can be changed and/or modified at any time. Eventual changes and/or new conditions will be valid starting from the date of their release on the Website. For this reason, before placing any order, the users are kindly invited to visit regularly the website to read the most updated version of the General Sale Conditions.
1.4 The applicable General Terms and Conditions of Sale are those in force at the date on which a purchase order is placed.
1.5 These General Terms and Conditions of Sale do not regulate the sale of products and/or the supply of services by parties other than the Seller, available on the Website through links, banners or hyperlinks. Before engaging in commercial transactions with these parties, the user must check their conditions of sale. The Seller is not liable for the supply of services and/or the sale of products by these parties. The Seller does not carry out any checks on and/or monitoring of the websites that can be reached through these links. The Seller takes no responsibility for these websites’ contents, nor any possible mistakes and/or omissions and/or legal breaches by the said websites.
1.6 The user shall carefully read these General Terms and Conditions of Sale and all other information that the Seller provides on the Website.
1.7 The submission of the purchase order constitutes acceptance of these General Conditions of Sale.
Article 2. Purchasing through the Website
2.1 The purchase through the Website is allowed to the user who
- is a registered user of the Website or acts as a “guest” of the Website
- acts as both a consumer and a trader. Pursuant to Article 3, Paragraph I, lett. a) of the Consumer Code, a “consumer” is defined as a natural person who acts for purposes unrelated to any business, commercial, professional or craft activities that they may conduct. Pursuant to Article 3, Paragraph I, lett. c) of the Consumer Code, a “trader” is defined as a natural person who acts for purposes related to their business, commercial, professional or craft activities.
2.2 The Seller reserves the right to refuse or cancel orders placed:
- by a user with whom the Seller is in dispute
- by a user who has breached this General Terms and Conditions of Sale
- by a user who has committed crimes
- by a user who has sent false, incomplete or otherwise inaccurate personal data or who has not sent the Seller the required documents.
2.3 Before buying any food product offered for sale on this Website, please inform the Seller if you are suffering from any kind of allergy, intolerance or food intolerance. If you fail to do so, the Seller shall not be liable in any way whatsoever for any damage that you may have suffered from the purchase of food products on the Site.
Article 3. Information Required for Entering into an Agreement
3.1 In accordance with Legislative Decree of April 9 2003, No. 70 on electronic commerce, the Seller hereby informs the user that:
- to conclude the purchase agreement on the Website, the user must fill out an order form in electronic format and send it to the Seller electronically, following the instructions that will appear from time to time on the Website;
- the agreement is concluded when the order form reaches the server of the Seller
- once the order form has been submitted, the Seller will send the user, at the provided e-mail address, an order confirmation containing the following:
· purchase descriptions
· the relevant price
· an indication of the payment means
· an indication of the delivery costs.
Article 4. Product Availability
4.1 Product availability is constantly monitored and updated. Nevertheless, since the Website may be visited simultaneously by various users, more than one user may purchase the same product at the same time. In these cases, the Product may appear as available for a short time, even though it is actually out of stock or momentarily unavailable since restocking is necessary.
4.2 The Website contains information relating to the availability of each Product.
4.3 Should the Product prove unavailable for the aforementioned reasons or in other cases of unexpected unavailability of the Product, without prejudice to any other legal rights of the user, especially those provided under Book IV, Title II, Chapter XIV of Italian Civil Code, the Seller will immediately inform the user. Therefore, the user will be entitled to terminate the agreement pursuant to Article 61, paragraphs 4 and 5 of the Consumer Code.
4.4 Alternatively and without prejudice to their rights, the user may accept:
- an extension of the delivery period
- a product of equivalent or higher value (in this case, upon payment of the difference and upon express acceptance of the user)
4.5 If a refund is requested for the amount paid for the purchase of Products that later proved to be unavailable, the Seller will refund in a maximum of 15 days.
4.6 If the user avails themselves of the right to terminate the agreement pursuant to Article 61, paragraphs 4 and 5 of the Consumer Code, the purchase agreement will terminate. If the payment of the total sum due – given by the price of the Product, the delivery fees, if applicable, and any other additional cost resulting from the order (Total Sum Due) – has already been made, the Seller will refund the Total Sum Due according to Article “Payment Methods for Purchases Made through the Website”.
Article 5. Product Sheet
5.1 Each Product is accompanied by a product information sheet illustrating its main features (Product Sheet). The images and descriptions on the Website reproduce the features of the Products as faithfully as possible. However, the colours of the Products may differ from the actual ones due to the settings of the computer systems or the computers used to view them. Moreover, the images of the Product in the Product Sheet may differ in size or in relation to accessory products. These images must thus be understood as being approximate and implying commonly accepted tolerance thresholds. For the purposes of the sale of goods agreement, the product description in the order form transmitted by the user shall be taken as the point of reference.
Article 6. Prices
6.1 All prices are VAT included.
6.2 The Seller hereby reserves the right to change the price at any time, without prior notice, it being understood that the price charged to the user shall be the one listed on the Website at the time the order is placed, and no fluctuations (increase or decrease) shall register subsequent to the transmission of said order.
6.3 The shipping costs, if any, are expressly and separately indicated in the order form before the user proceeds to transmit the same.
6.4 Coupons are governed as follows:
- Discount codes cannot be used together for a single purchase.
- Discount codes can also be used for purchasing products already on sale.
- Discount codes may also be used for payments less than their value; in this case, the balance can not be refunded.
- Each discount code can be used for one purchase only.
- Discount codes do not give the right to a refund in case of purchases of a lower amount.
- Any Products for which you can not use discount codes will be duly reported.
- In case of cancellation for any reason of an order for which a discount code has been used, the amount will be refunded to the customer’s personal account.
- Under no circumstances can the vouchers be converted into cash.
Article 7. Purchase Orders
7.1 The Seller will deliver the Products only after receiving the confirmation of the successful payment of the Total Sum Due by the use. Ownership of the Products will be transferred to you at the time of the delivery, understood as the time of delivery of the Product to the carrier. Any risk of loss or damage to the Product(s) which cannot be attributed to the Seller will pass onto the user once the latter or a third party designated by the user other than the courier materially gains possession of the Product(s).
The Service chosen by you will be performed only after payment of the Total Amount Due. The Seller reserves the right not to provide the service if, after submitting your purchase order, it is established that you have not paid all or part of the Total Amount Due.
7.2 The purchase contract is terminated subject to non-payment of the Total Amount Due. Unless otherwise agreed in writing with you, the order will be cancelled accordingly
7.3 In order to send a purchase order, it is necessary to read and approve these General Terms and Conditions of Sale by clicking the relevant box on the purchasing pages. Failure to accept these General Terms and Conditions of Sale will make it impossible to complete purchases on this Website.
Article 8. Payment Methods for Purchases Made through the Website
8.1 Coupons are governed as follows:
- Payment cards
- Wire transfer.
8.2 The Seller accepts the following credit cards:
- MasterCard (Cirrus Maestro)
- American Express
- Google Pay
- Apple Pay
The charge will only be made after (i) your payment card details used for payment have been verified and (ii) the issuer of the payment card used by you has issued the debit authorization.
Pursuant to Directive 2015/2366/ (EU) on payment services in the internal market (PSD2), the user is informed that they may be required to complete the purchase process by meeting the authentication criteria required by the payment institution in charge of handling the online payment transaction. The authentication criteria refer to the identity of the user (to meet this criterion, the user must be registered on the Website during the purchase transaction) and the contextual knowledge of the authentication code transmitted by the payment institution (Strong Customer Authentication). Failure to complete this procedure may make it impossible to finalize the purchase on the Website.
The confidential data of the payment card (card number, holder, expiry date, security code) are encrypted and transmitted directly to the relevant payment institution without passing through the servers used by the Seller. Therefore, the Seller never has access to and does not store the data of your payment card used to pay for the Products.
The charge of the Total Sum Due will only be made at the time of transmission of the order.
8.3 If you choose to pay via bank transfer, once the order has been received, the Seller will notify the user by email of the bank details and the deadline for making the transfer. The email may contain the request to send by email the receipt of the transfer made or the confirmation of the same.
In case of payment via bank transfer, the delivery term of the Product(s) will run from the bank transfer receipt date on the part of the Seller or from the date on which the bank transfer is confirmed as having been ordered in favour of the Seller, whichever comes first.
Unless otherwise agreed, the Services will be provided only after receipt by bank transfer of the Total Amount Due.
The user is required to specify:
- the reference number of the purchase order
- the purchase order date
- the name and surname of the purchaser, if different from that of the holder of the current account used for the payment.
Once the order has been placed, you must pay within 1 working day. Failure to comply will cause the automatic termination of the agreement in the following 3 working days.
Article 9. Product Delivery
9.1 Delivery of the Products purchased on the Website is carried out in
The obligation to deliver is fulfilled through the transfer of material availability or, in any case, availability of the Product(s) to the user.
9.2 The expenses for delivery of the Products, which may vary according to the delivery procedure chosen by the user, and any other possible cost, will be borne by the user, except where otherwise stated in the Product Sheet or in other parts where this is communicated.
9.3 The Products will be delivered within 5 days of receipt of the order and, in any case, within thirty days, effective from the day on which the agreement is entered into.
9.4 You are kindly asked to verify the conditions of the Product delivered. Without prejudice to the fact that the risk of loss of or damage to the Product, for reasons not attributable to the Seller, is transferred when you, or a third party designated by you and different from the carrier, physically take possession of the Product, the Seller suggests to you to check the number of Products received and that the packaging is intact, undamaged, not wet or otherwise altered, even in the closing materials; also, the Seller suggests to you to indicate on the carrier’s transport document, any anomalies, accepting in the event the package with reservation. In the event that the package shows obvious signs of tampering or alteration, it is advisable to notify the Seller promptly. In any case, the right of withdrawal (if any for the Product) and legal guarantee of conformity apply.
9.5 You can collect the Product at a picking point, provided that this method is available for the Product you have selected. You will be promptly notified when the Product is ready to be collected at your chosen picking point. You must collect the Product within 2 days of the communication. Unless otherwise agreed, if you do not fulfil this obligation, the purchase contract will be considered terminated by right, pursuant to and for the purposes of Article 1456 of the Italian Civil Code. As a result of the termination, the order will be cancelled, and the Seller will refund the Total Amount Due paid by you, less the relevant shipping costs. The mere failure to collect the Product cannot be understood as exercising the right of withdrawal and it will not give the right to a full refund of the amounts paid for the purchase of the Product.
Article 10. Application Scope
10.1 Unless otherwise indicated, in the event of purchase on the Website, you do not have the right of withdrawal (defined below) provided for Article 52 of the Consumer Code as indicated in this article. Indeed, on the Website are offered for sale:
- sealed goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
10.2 The user – who acts as a consumer – has the right to withdraw from the sale of goods agreement for the Product without stating the reason and without incurring additional costs and expenses other than those indicated in this article within fourteen calendar days (Right of withdrawal). The withdrawal period (Withdrawal Period) expires after 14 days:
a. in case of a single Product order, from the day the user or a third party other than the carrier and designated by the user comes into material possession of the Product;
b. in case of a Multiple Order with separate deliveries, from the day the user or a third party other than the carrier and designated by the user comes into material possession of the Product delivered last; or
c. in case of an order related to the delivery of a Product of different batches or multiple pieces, from the day when you or a third person, different from the carrier and elected by you, acquires the physical possession of the last batch or the last piece.
10.3 To exercise the Right of withdrawal, the user must inform the Seller prior to the expiry of the Withdrawal Period of their decision to withdraw.
10.4 You have exercised your right of withdrawal within the Withdrawal Period if you send the relevant communication before the expiry of the Withdrawal Period. This communication must be transmitted in the following ways:
The Consumer shall obtain lasting means of storage for the communication related to the exercise of the Right of withdrawal since the burden of proof concerning the exercise of this right before the expiry of the Withdrawal Period falls on the user.
10.5 In case of exercise of the right of withdrawal, once the right is exercised, the user must arrange for the Products to be returned to the Seller without undue delay, and in any case before 14 calendar days as of the date the user has informed the Seller of their decision to withdraw from the agreement. The term is observed if the user hands over the Product(s) before the expiry of the previously mentioned 14-day period to the courier specified by the Seller or, based on the relevant circumstances, to a courier of choice (Return Term). The Product, duly protected and packed and in its original packaging (if possible), must be returned to the following address (the original packaging is always required if the serial numbers of the products are printed on it):
Società Agricola Querciabella SpA
VIA DI BARBIANO 17 50022 GREVE IN CHIANTI FI ITALY
10.6 The cost for returning the Product (including custom duties) is at the user’s expense, and the return occurs under their responsibility.
10.7 If the user withdraws from the agreement, the Seller shall refund the Total Sum Due paid by the user for the Product, including delivery expenses without undue delay and no later than 14 calendar days from the date on which the Seller was informed of the user’s decision to withdraw from the agreement. The refund will occur by using the same payment method employed for the original transaction. In the event that the user has returned the Products using a carrier of their choice and at their costs, the Seller may suspend the reimbursement until receipt of the Products or until prove your demonstration of having sent the Products back, whichever is earlier.
10.8 The user is only responsible for the decrease in value of the goods due to a different use of the Product to the one necessary to establish the features and the Product functioning. In any case, the Product must be kept, handled and inspected with the normal diligence and returned intact, complete in all its parts, fully functional, must also include all the accessories and the illustrative leaflets, the labels and the seal, if present, attached to the Product and intact and not tampered, and perfectly suitable for the use to which it is intended and free of signs of wear or dirt. The withdrawal is applied to the Product in its entirety. In this sense, it cannot be exercised just for some parts and/or accessories (which don’t represent and are not autonomous products) of the Product.
10.9 If the Product has suffered a loss in value resulting from the handling of the good other than that necessary to establish the Product’s nature, characteristics, and functioning, the Seller reserves the right to deduct from the refund amount an amount equal to this loss in value. The Company will notify you within 5 days of receipt of the Product of the circumstance and the consequent reduced refund amount. If the refund has already been paid, the Company will communicate the bank details for the payment of the amount due by the user due to the decrease in value of the Product.
10.10 If the withdrawal has not been exercised in compliance with the provisions of the applicable legislation, it will not result in termination of the contract and, by consequence, won’t create any right of reimbursement. The Seller will communicate to the user that it will reject the withdrawal request within 5 working days from the reception of the Product. If the Product already arrived back to the Seller, it will stay to the Seller for user disposal for the pick-up that will have to be done on charge and under the user’s responsibility.
10.11 In the case of partial withdrawal from Multiple Orders, the amount of delivery costs to be reimbursed in favour of the user will be quantified in proportion to the value of the Product subject to withdrawal. For example, the user has placed an order of 200.00 Euros, which includes two Products, the first worth 50.00 Euros and the second worth 150.00 Euros, and returns the Product of the value of 150.00 Euros, the user will be reimbursed for an amount equal to 75% of the delivery costs incurred. In any case, the amount of delivery costs to be returned will never exceed what actually paid by the user.
Article 11. Legal Guarantee of Conformity
All the Products sold on the Website are covered by the legal guarantee of conformity provided by articles 128-135 by Legislative Decree N. 128-135 of Consumer Code (Legal Guarantee).
To whom it applies
The Legal Warranty is reserved for consumers. It, therefore, applies solely to users who have made the purchase on the Website for purposes other than entrepreneurial, commercial, craft or professional activities.
When it applies
The Seller is liable vis-à-vis the consumer for any non-conformity existing at the time of delivery of the product and becoming visible within two years of said delivery. The Seller must be informed of the non-conformity, under penalty of forfeiture of the guarantee, within two months from the date on which it was discovered.
Unless proven otherwise, the non-conformity materialising within six months from the delivery date of the product is assumed as existing since the latter, unless the assumption is incompatible with the nature of the product or with the nature of the non-conformity. Starting from the seventh month following the delivery of the product, the burden of proof to prove that the non-conformity already existed at the time of delivery of the product shall lie with the consumer.
In order to take advantage of the Legal Guarantee, you must thus provide proof of the date of the purchase and delivery of the good. It is therefore advisable, for the purpose of proving the purchase, that you keep the invoice sent by the Seller, as well as the transport document or any other document certifying the date of the purchase (such as the credit card statement or the bank statement) and the delivery date.
In case of termination of the contract, the Seller will return to the consumer the total amount paid, consisting of the product’s purchase price, shipping costs, and any other additional cost. In case of price reduction, the Seller will refund the amount of the reduction, previously agreed with the consumer. The amount of the refund or reduction will be credited to the means or payment solution used by the consumer for the purchase.
The Seller shall not be held liable in the event of damage of any kind resulting from the improper use of the Product or in the event of damage resulting from unforeseeable circumstances or force majeure.
If you made the purchase as a “professional” in accordance with the provisions of the Consumer Code, the previous paragraphs of this article do not apply. The legal guarantee is provided for by art. 1490 of the Italian Civil Code.
Article 12. Manufacturer’s Standard Warranty
The products sold on the Website may, according to their nature, be covered by a standard warranty issued by the manufacturer (Conventional Warranty). The user may only assert their right to the warranty with the manufacturer. The duration, scope (including geographical scope), conditions and procedures, the types of damage/defects covered, and the Standard Warranty restrictions are set by each manufacturer and are specified in the so-called warranty certificate contained in the product packaging. The Standard Warranty is elective by nature and does not add to, replace, restrict, prejudice or set aside the Legal Guarantee.
Article 13. Applicable Law and Jurisdiction; out-of-court settlement of disputes – Alternative Dispute Resolution/Online Dispute Resolution
13.1 The purchase contracts concluded between you and the Seller are governed by Italian law. To the users regularly non-residents in Italy will be applied possibly more favourable and mandatory provisions provided by the law of the country in which they are habitually resident, and, in particular, related to the term for the exercise of the right of withdrawal, to the term to return the Products, in case the User would like to exercise this right, to the methods and the formalities of the communication of this right and to the legal conformity guarantee.
13.2 If you are a “consumer”, for any dispute concerning the application, execution and interpretation of these General Terms and Conditions of Sale, the Court is where you have your residence, or you have elected your domicile. If you are a “trader” for any dispute relating to the application, execution and interpretation of this document, the Court where the Seller has its registered office in accordance with the provisions of article 1 above shall have sole jurisdiction.
13.3 According to Article 141-sexies, comma 3 Legislative Decree of 6 September 2005 N. 206 (Consumer Code), the Seller informs the user as an end consumer whom Article 3, comma 1, lett. a) of the Consumer Code, that, in case they have submitted a complaint directly to the Seller, as a result of which it was not possible to resolve the controversy that arose, the Seller will provide the information concerning the organization of Alternative Dispute Resolution for the out-of-court resolution of disputes relating to obligations arising from a contract concluded in accordance with these General Sale Conditions (ADR organizations, as indicated in Article 141-bis and followings of the Consumer Code), also specifying if it wants to use or not these organizations in order to solve the dispute.
13.4 Furthermore, the Seller informs you as consumer whom at Article 3, comma 1, lett. a) of the Consumer Code that a European platform for the online resolution of consumer disputes was established (ODR Platform). The consumer can browse ODR Platform at the following link: http://ec.europa.eu/consumers/odr/; through ODR Platform the consumer can see the list of ADR Organizations, find the link redirecting to each one website and start an online procedure for the solution of the disputes in which he is involved.
13.5 Whatever is the outcome of the out-of-court settlement procedure of disputes relating to consumption relationships through recourse to the procedures set out in Part V, Title II-bis of the Consumer Code, in any case, the consumer always has the right to bring legal action before the competent Court.
13.6 For any disputes related to the application, execution and interpretation of these General Terms and Conditions of Sale, the user who resides in a member state of the European Union other than Italy can also access the European procedure established for small claims, by the Regulation (CE) N. 861/2007 of the Council, of 11 July 2007, provided that the value of the dispute does not exceed Euros 2,000.00, excluding interest, rights and expenses. The text of the regulation can be found on the website www.eur-lex.europa.eu.
Article 14. Customer Care and Complaints
14.1 You may request information, send communications, ask for assistance or submit complaints by contacting the Seller’s Customer Service as follows:
- by email, writing to: email@example.com.
The Seller will deal with complaints by replying within 5 days of receipt.
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Last updated: July 21, 2021